Refund Policy

Try before you pay

Every restaurant starts with a 14-day free trial with no card needed, so you can set up your menu and take real orders before paying anything.

14-day money-back guarantee

• You can get a full refund of any charge (monthly or yearly, first payment or renewal) if you ask within 14 days of the charge date.
• When we refund a charge, the subscription for that period is cancelled. Your restaurant goes back to the state described in our Terms of Service for an unpaid account: guest ordering is turned off, and your menu and settings are kept.

After 14 days

Charges older than 14 days aren't refundable, but you can cancel anytime from Billing → Manage billing. You keep full access until the end of the period you have paid for, and you won't be charged again.

Switching between monthly and yearly

Paddle calculates any credit or extra charge when you switch plans, and shows it to you before you confirm. A charge created by switching plans is covered by the same 14-day guarantee.

How to ask for a refund

• Email support@dyne.menu with your restaurant name and the email address on your account, or
• Use the link in your Paddle receipt email, or go to paddle.net to find your order and contact Paddle directly.

Payments are processed by Paddle.com, our Merchant of Record, so refunds are paid by Paddle to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Your legal rights

This policy adds to any rights you have under consumer law where you are, and doesn't replace them. Paddle's Buyer Terms also apply to your purchase.